When you add an item to your cart with the “Subscribe & Save” option, you are creating a new subscription for that item and quantity. By doing so, you agree to receive recurring deliveries based on the product, frequency, and duration you select at checkout.
By placing a subscription order, you authorize us to securely store your payment method and charge it automatically for each recurring shipment. Upcoming Order Reminders are sent three days prior to each scheduled processing date via email and text message.
You may cancel your subscription at any time. If you request to cancel a subscription after an order has successfully been processed, we may not be able to cancel the processed order. Please reach out to support@slateflosser.com immediately for assistance. Shipments already in transit are not able to be modified, canceled, or refunded.
You can modify your subscription settings at any time through your Subscription Account Page, and some modifications can also be made via 2-way SMS/text.
To access your Account Page:
Enter the email address used on your subscription (and/or original order) at the login page here.
A verification code will be sent via email and SMS to allow you to securely log in to your subscription account page (please check email spam folders for the code if you do not see it in your inbox right away).
If there is no subscription account associated with the email address entered, no verification code will be sent.
Once logged in to your account page, you have the options to:
Change or swap the color/style of floss heads, quantity per shipment, and frequency of shipments
Skip an upcoming shipment
Pause the subscription and/or set the next shipment date
Add on one-time or recurring purchase items
Update your personal details including shipping address and payment info
Cancel your subscription
Reactivate a canceled subscription
If an order has already shipped and you wish to cancel, please contact us at support@slateflosser.com for assistance with returning the package.
For more information about returns and refunds, please refer to our Return Policy.
It is the responsibility of you as the customer to update your shipping address as needed within your Account Page. We recommend that you do not rely on mail forwarding services to ensure that shipments reach you at your new address. Please update your shipping address on your subscription immediately if you have moved. Slate cannot provide replacement shipments for orders that were sent to an address as shown on the subscription.
You can update your payment details any time within your Account Page. If your saved payment method fails for any reason when a subscription refill order attempts to process, you will receive a notification with a link inviting you to update your payment information. You may also want to set up a backup payment card/method within your account to ensure that your refill order processes even if there is an issue with the default payment method.
If you subscribe to a specific color/style of floss heads, your recurring shipments will match that style whenever available.
In the event that your selected style is temporarily out of stock, we will send the closest available alternative at that time. If your selected style of floss heads is going to be discontinued, you may be automatically swapped to the closest available alternative. You always have the option to manually update your floss head style on your Account Page at any time.
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